Privacy Policy

Basic Policy on the Protection of Personal Information

Setsuro Tech Inc. (hereinafter referred to as “the Company”) hereby sets out its privacy policy designed to ensure the proper handling of customer identifiable information in our possession (hereinafter referred to as “personal information”) in compliance, based on the recognition that it is an important social responsibility of a company to comply with the Personal Information Protection Law and other related laws and regulations.

1. Establishment of Personal Information Protection System

The Company ensures that its officers and employees recognize the importance of personal information protection and establishes a management system for personal information protection. In addition, the Company clearly states the rules for managing the acquisition, use, and provision of personal information, and manages personal information appropriately.

2. Acquisition of Personal Information

When acquiring personal information, The Company will publicly announce or notify the purpose of use, and acquire personal information within the scope necessary to achieve the purpose of use and by legal and fair means. Personal information acquired by the Company refers to personal information provided by customers and personal information acquired by the Company or provided by third parties. Personal information includes the information contained in audio, images, video, etc.

3. Use of Personal Information

1) Use within the Purposes of Use
The Company will not use personal information obtained in accordance with the above provisions beyond the scope of the purpose of use without the consent of the customer. The Company respect the rights of our customers regarding their personal information, and will respond in good faith to requests from customers to disclose, correct, discontinue use of, or delete their personal information in accordance with the provisions of the law. Personal information obtained by the Company will be used for the following purposes

  1. To provide sales guidance regarding products and services handled by the Company
  2. To plan, research and develop, and improve the quality of products and services, as well as to conduct customer surveys to improve customer satisfaction
  3. To provide the following personal information to users of our products and services as part of our products and services To perform tasks necessary to respond to customer inquiries and provide prompt service, etc.
  4. To respond to inquiries from customers in accordance with laws and regulations or notices and guidance from administrative authorities
  5. To provide the following personal information to our sales agents by telephone, in writing, or by electronic media, as necessary to enable them to respond appropriately to inquiries received via our “Contact Us” form. However, The Company will discontinue providing the information to the sales agent upon request from the customer.
    ※Items of personal information to be provided: name, address, telephone number, fax number, email address, and information regarding the content of the customer’s consultation
  6. To provide personal information to the co-sponsors of the web seminar to provide services
  7. Other purposes of use announced or notified at the time of acquisition of personal information

2) Security control measures for personal information
The Company takes appropriate organizational, physical, and technical safety control measures to prevent unauthorized access to personal information, loss, destruction, falsification, leakage, etc. of personal information, and to otherwise safely control personal information. In addition, the Company takes appropriate personnel safety control measures, including efforts to educate and enlighten directors, officers, employees, and others who handle personal information, in order to protect personal information.

3) Provision of Personal Information to Third Parties
The Company will not provide personal information obtained in accordance with the above provisions to any third party without the consent of the customer, except as permitted under the Personal Information Protection Law and other related laws and regulations.

4) Management of contractors handling personal information
The Company may provide personal information acquired in accordance with the above provisions to contractors to the extent necessary to achieve the purpose of use that has been publicly announced or notified. In this case, The Company will require the contractor to handle the personal information provided by us in an appropriate manner and manage it appropriately.

4. Security Management

In the event of a leakage of personal information, The Company will investigate the facts and cause, implement measures to prevent secondary damage and recurrence, and take appropriate action.

5. Revision of Privacy Policy

The Company are committed to continuous improvement to ensure that personal information is handled appropriately. The Company will also reflect the improved content in this basic policy from time to time.

6. Contact

Customers may request disclosure of their personal information held by the Company by following the procedures prescribed by the Company. If you wish to request disclosure of your personal information, please contact us at the “Contact” below. The Company will inform you of the procedures necessary for disclosure. In addition, inquiries and consultations regarding personal information, such as requests for correction, suspension of use, or deletion of personal information, are also accepted at the “Contact” address below. In all cases, The Company will respond appropriately in accordance with the purpose of the Personal Information Protection Law.

【Contact information】
(10:00-17:00 except Saturdays, Sundays and holidays)

【Other Notes】
This website may contain links to other websites. Please confirm the handling of personal information on the linked websites by yourself. Use of this website is at your own risk. The Company shall not be liable for any damages arising from the use of information obtained from this website or other websites linked to this website using your personal information, except in cases of willful misconduct or gross negligence on the part of our company.

【Changes to this Policy】
The content of this policy is subject to change. The revised policy will be effective from the time it is posted on this site, unless otherwise specified by the Company.